Getting Started

The lotus Water Treatment system comes with 6 parts:

1. Main Unit
2. Filter Housing Cap
3. Processing Carafe (jug that you fill with water and lock onto machine)
4. Pre filter screen
5. Carbon block filter
6. Clean Water Carafe and lid

1. Remove the carbon-block filter from the plastic and remove the red cap and plug found at either end.
2. Insert the filter into the housing of the main unit.
3. Turn the filter clockwise to lock it in place. To make sure the filter is installed properly give it a tug. If it stays firmly in the unit then you have successfully installed it.
4. Place the filter housing cap over the filter and ensure it is on all the way.
5. Fill the Processing Carafe with water, place on the main unit, turn the carafe to the left to lock it in place.
6. Press the Process Button to begin the cycle. The water will begin to bubble and this will last approximately 6 minutes in the municipal water mode and 21 minutes for the lake/well water mode.
7. Once the bubbling has stopped it is time to dispense the water.
   
   *It is important that the first four cycles of water are dispensed manually. This means that you must leave the Clean Water Carafe away from the machine as not to activate the automatic dispense and hold down the manual dispense button to dispense the water. Also remember to dump these first four cycles and not to drink them.
8. Once the first four cycles are complete your lotus Water Treatment System is ready to use. You may begin to dispense the water automatically and drink it.

Processing Carafe leaking

If your Processing Carafe is leaking do not use it. Call Tersano Customer Care for a replacement.

Processing Carafe is not bubbling

1. Remove the processing carafe from the unit.
2. Ensure the processing carafe does not contain any water.
3. Turn the processing carafe upside down in the sink.
4. You will need to grab either a pin or a paper clip or enclosed with your unit is a white key.
5. Notice on the bottom of the processing carafe that one of the 3 holes is a black rubber plug. There is a small hole in the middle of it. Gently insert the pin/paper clip/key all the way into the black plug and out about 3-4 times. REMEMBER GENTLY because if the black plug comes out you might lose the ball bearing.
6. Make sure when inserting the paper clip/pin/key that you push all the way in and you might even want to lightly jiggle if it seems like there is something stuck.
   Fill the processing carafe with water and place on the unit. Press the processing button to begin the cycle.
7. Should you continue to have this problem contact Tersano Customer Care

Process button flashes green and the manual dispense button is solid red

You will get this signal if water has leaked into the main unit. Check your Processing Carafe, most likely it is leaking. Also, ensure you do not fill the Processing Carafe above the max fill line. There are two types of flashing green/solid red: A) The signal is flashing and the machine will no longer run; and B) the signal is flashing but the unit continues to run.

A)

1. You need to let the unit sit unplugged (without the processing carafe on it) for 24-36 hours.
2. Check to see if your Processing Carafe is leaking. If not, your unit may have flooded because the Processing Carafe was filled above the "fill to line".
3. Start the unit with only an inch of water in the processing carafe. If the signal does not display, then press the process button to stop the cycle and remove the processing carafe.
4. You must contact Tersano Customer Care with the results. If the unit runs without the symbol then we will simply need to replace your processing carafe. If the unit continues the flash green/solid red then we may need to repair or replace the unit.

B)

1. The unit will start and the flashing green solid red will begin.
2. The unit will continue to run for approximately 13 minutes, the cycle stops and the water will not dispense.
3. Unlock the processing carafe and lock it into place.
4. Press the Process button to run another 13-minute cycle.
5. Repeat until the water dispenses.
6. Check to see if your Processing Carafe is leaking. If not, your unit may have flooded because the Processing Carafe was filled above the "fill to line".
7. If you carafe is leaking contact Tersano Customer Care for a replacement Processing carafe.

Process Button Flashing Green:

If the Process Button is flashing green it means that the carafe is not properly locked onto the unit.

1. Make sure the Processing Carafe is properly locked into place
2. If the light continues flashing contact Tersano Customer Care.
   

Status indicator light is flashing/ solid amber:

1. When the status indicator light is flashing amber this means the carbon-block filter has approximately 100 cycles left before it will expire.
2. When the status indicator light is solid amber, it means it is time to change the filter.
3. Once you have changed the filter you must reset the filter. Hold down the manual dispense button until the amber light extinguishes.

Dispensing Issues

Water dispensing issues are usually related to one of two things: poor filter and pump conditioning or a low voltage problem.

Here are a few tips and questions to better assist you:

1. When you first received the unit and ran the 4 cycles in order to condition the Carbon Block Filter, did you use the Manual Dispense button to dispense all of the water for all 4 cycles?
   
   This is important because by using the Manual Dispense button the pump motor is primed and the Carbon Block Filter is fully conditioned. If you haven't we advise for your next regular 4-6 cycles to use only the manual dispense button.
2. If instead you have completed the conditioning cycles accordingly, it could be a question of low voltage. The Lotus Water Treatment System is designed to run on 120V / 60mhz, therefore if your outlets are anything less than that the unit will conserve energy for it's main functions, and both manual and automatic dispensers will suffer interruptions. What we recommend is to plug the unit into another outlet and also make sure you are not running any other appliance on the same outlet.

Unit Acts as if There is No Power

If the unit acts like there is no power, then the filter may not be installed properly.

1. Remove the filter cap.
2. Turn the filter counter clockwise to remove.
3. Line up the tabs on the bottom of the filter with the filter tower and ensure these insert and you feel the filter drop into position. Keep turning the filter until you feel it drop in.
4. Once the filter drops in, turn it clockwise until it cannot be turned anymore.
5. Give the filter a pull to ensure it does not remove from the filter tower.
6. To see if the unit has power, plug in the unit and press the process button. If the filter is installed properly the process button will flash green.
7. Then place the filter cap over the filter, fill the processing carafe, lock in place on the main unit and press the process button.

1. Does the lotus® Water Treatment System emit ozone?
   The lotus® Water Treatment System does not emit ozone, as long as the unit is used as outlined in the Use and Care guide. The unit produces ozone and excess is converted back to oxygen during the process.
   
   
2. I have always heard ozone is unhealthy, so how can a product using ozone be safe and healthy for my family and I to use?
   Ozone is a gas that forms in the atmosphere when 3 atoms of oxygen are combined, and it has the same chemical structure whether it occurs high above the earth or at ground level. The ozone that is found in the stratosphere protects life on earth from the sun's harmful ultraviolet rays. However, when strong sunlight reacts with nitrous oxides and the VOC's at ground level, harmful concentrations of ozone in the form of smog can be produced.
   
   The lotus® Water Treatment System uses all the beneficial oxidizing properties of ozone to disinfect the water you drink. Our system converts any excess ozone back to oxygen during the process, ensuring that harmful emissions are not produced.
   
   
3. Why should I use the lotus® Water Treatment System?
   
   
   1. Easy to Use — Simply fill the processing carafe, place it on the unit, lock in place and press the process button. Upon completion of processing press the manual or auto dispense to enjoy microbiologically safe great tasting water.
   2. Economical — A single filter provides enough drinking water for a family of four for one year (Approximately 365 gallons, Includes initial purchase of the unit, four filters, energy cost, but does not include the cost of water). The cost is approximately 11 cents per gallon and typically bottled water is $1.00 per gallon.
   3. The lotus® Water Treatment System not only filters the water, but purifies it using the most advanced process today — ozonation. It kills bacteria and viruses and filters contaminants in minutes, and it does it just before you drink it.
   
   
4. What types of water can be used?
   The system is recommended for use with visually clear water (not colored cloudy or turbid water). It is designed to disinfect and filter water that may be microbiologically contaminated with the microorganisms listed on the enclosed performance data sheet, but which meet all other public health standards. The system is not intended for the treatment of water, which has an obvious contamination source (such as raw sewage) nor is the system intended to convert wastewater into microbiologically safe water.
   
   It may be used with municipal tap water or visually clear well water or Lake Water.
   
   
5. 5. What is different about your product compared to a competitive product?
   The lotus® Water Treatment System offers a distinct and important advantage over competitive technologies. For example, with filtration products, whether they are pour-through or faucet mounts, problems can occur due to the fact that the filter media traps microorganisms but it does not kill them. As a result, in some instances the filter media can become a cozy environment in which these microorganisms can multiply. If the filter subsequently becomes compromised it is possible to get a burst of microorganisms into the water supply you are drinking.
   
   The lotus® Water Treatment System uses a combination of ozone purification and carbon block filtration. The first stage uses ozone to kill certain harmful bacteria and viruses, such as E-Coli up to a seven-log reduction. The second stage is carbon block filtration, which removes things, such as asbestos and other contaminants from water and leaving in the beneficial minerals that our body needs. (See performance data sheet for a complete listing). Unlike just filtration systems the carbon block filter is cleansed of microorganisms, bacteria and viruses each time the water from the processing carafe is dispensed. This represents a new approach to water-treatment and incorporates both purification and filtration.
   
   
6. What is the purpose of the two stages in lotus® Water Treatment System?
   Stage 1 uses high concentrations of ozone, produced in a miniature, cost-effective format using low energy output to kill certain harmful bacteria and viruses. Ozone is one of the most powerful oxidants available for water treatment and kills harmful bacteria, such as Ecoli and Salmonella. In stage 2, the water passes through a custom-formulated carbon-block filter, removing things such as chlorine, asbestos and heavy metals like mercury and lead. The water retains the desirable minerals such as calcium, magnesium and potassium, leaving great tasting water. The filter, combined with ozone, eliminates 99.9999% bacteria, viruses and protozoa and reduces numerous other contaminants.
   
   
7. What is the estimated time before the carbon block filter must be replaced on the lotus® Water Treatment System?
   The carbon-block filter is designed to provide enough drinking water for a family of four for up to one year, which is approximately 365 gallons or 1382 liters. This also converts to 693 cycles. The water in the processing carafe must be ozonated and dispensed through the carbon-block filter in order to constitute a cycle.
   
   The filter life may vary depending upon your local water conditions. If your local water consists of a great deal of sediment the filter may expire quicker than the 365 gallons, as the carbon block filter is rated for 1 micron and less.